Report on Customer Relationship Management

Report on Customer Relationship Management articles

327 total articles

Report on Customer Relationship Management back issues:

20042002
2003

Recently added articles from Report on Customer Relationship Management:

Ways to 'shake up' your call center or department after a long, hard winter.
May 1, 2004 ... Running a call center or customer service department has never been easy, but it's difficult to imagine a time when the pressures on you and your charges have been stronger. To help, ICRM has surveyed the latest thinking on managing these...

Calendar.(Calendar)
May 1, 2004 ... Results-Oriented Monitoring and Coaching for Improved Call Center Performance, San Francisco, May 11-12. Contact: Incoming Calls Management Institute, 130 Holiday Court, Ste. 108, Annapolis, MD 21403. 800-672-6177; Web site: www.incoming.com ...

Online privacy matters to your customers.(The Customer Respect Group)
May 1, 2004 ... * Online privacy matters to your customers, according to a survey by The Customer Respect Group (www.customerrespect.com) covered in its white paper, "Online Privacy--Best Practice Pays." When it asked members of "the adult online population"...

Ironic economic prospect of the year: will India be the next country to see its jobs go abroad?(Brief Article)
May 1, 2004 ... * Ironic economic prospect of the year: Will India be the next country to see its jobs go abroad? Maybe, considering the survey results and expert comments reported in the CIO Magazine (www.cio.com) article, "India Sees IT Wages Rise," by...

Strategies for making the most of web self-service.
May 1, 2004 ... Web self-service has gone through the usual customer service "panacea-to-helpful tool" phase that ICRM has seen played out repeatedly in the marketplace. Companies that initially expected their Web sites' FAQ pages to replace live agents soon...