CommWeb articles

1,947 total articles

CommWeb back issues:


Recently added articles from CommWeb:

Cicero Introduces Desktop and Best Practice Productivity Packs; New productivity packs expand desktop functionality for contact center agents and other knowledge workers.
September 5, 2007 ... Cicero, a leading provider of desktop integration solutions, announced today the general availability of Desktop and Best Practice Productivity Packs. The new Productivity Packs, which will be bundled with Cicero Studio, include pre-packaged...

Cicero Broadens Support of Web Services and SOA; They've introduced new web services wizard to its application integration and productivity platform.
September 5, 2007 ... Cicero announced the general availability of Cicero 6.2, the original application integration platform that automates the flow of information between applications and streamlines business processes on the desktop. This latest release enables...

Report: Investor Interest in Outsourcing Thrives; Baird predicts further consolidation in $58 billion global outsourced customer care industry. Record number of M&A transactions and deal volume in 2006 paves the way for continued activity; interest stems from both private equity and strategic buyers.(Industry overview)
July 18, 2007 ... According to a new report released by Baird, investor interest in the outsourced customer care industry is at an all-time high, with mergers and acquisitions in the sector hitting record levels in 2006 both in terms of the number of...

Sprint Fires Its Customers; The wireless carrier terminates 1,000 contracts with customers who complain too much.
July 11, 2007 ... Wireless phone service provider Sprint has shocked consumers and industry observers alike by sending contract termination letters to about 1,000 of its customers. In a time when getting out of a cell phone contract can cost hundreds of...

Call Center World News Briefs; Call center news briefs for the week of July 2-9, 2007.
July 9, 2007 ... Lahore, Pakistan Has Plans for a Civic Complaint Line In Pakistan, the city of Lahore is setting up a web-based call center to deal with civic complaints and questions. The call center's fifteen phone lines will be open for calls...