Communications Convergence

Communications Convergence articles

757 total articles

Communications Convergence back issues:

20042002
20032001

Recently added articles from Communications Convergence:

Artisoft TeleVantage 6 PBX: one of the grand-daddies of new-age "CT" phone systems keeps on truckin' with VoIP end points, lots of new features and still one of the best desktop call-handling GUIs money can buy.(Editor's Choice Award 2004 Communications Convergence)(Graphical User Interface)(Voice over Internet Protocol)(Product/Service Evaluation)
September 1, 2004 ... Seems like ages ago that Artisoft's TeleVantage was the official phone system for Communications Convergence (nee Computer Telephony) Magazine's testlab in the beautiful Dogpatch section of San Francisco. At the time (1996), it was one of...

13's enterprise interaction center SIP PBX: Wow. Really rich platform and available in a really smart way. Not sure what more you could ask for in a cutting-edge enterprise communication system.(Editor's Choice Award 2004 Communications Convergence)(Product/Service Evaluation)
September 1, 2004 ... Hey, you want proof that the PBX market is undergoing significant change? Well, this is our second consecutive look at a "free" system. Last time it was Pingtel's SIPxchange; this month Interactive Intelligence, Inc. (aka. I3) sent CT Labs...

Idol thoughts on messaging on hold: On Hold Messaging is more than serenading the minutes away; it's about company branding and promoting products and services that might otherwise remain mysteries to your callers.(On-Hold Systems)
September 1, 2004 ... You have your customer at your beck and call ... they're waiting for you ... it can either be a time to increase their frustration level by forcing them to listen to John Tesh's latest new age opus or a chance to make inroads in your...

Voice over WLAN analysis is the key to success: with VoIP comes the notion to run voice on 802.11 wireless LANs (WLANs). But to succeed, Voice over WLAN (VoWLAN) deployments need very careful planning and continuous monitoring.(VoIP)
September 1, 2004 ... IP voice applications have already presented new quality of service challenges on wired networks. Data applications could easily tolerate fluctuations in available bandwidth, but the same typical anomalies will drive voice users crazy. ...

Show me dah "doh!" or: smithers, release the sounds ...(Editor's Eye)(Editorial)
September 1, 2004 ... It was a morning of what I've come to call "doh!" moments. As the world's closest living resemblance of Homer Simpson, these are of course the tiny passing exclamations I now use to punctuate life's tiny passing aggravations. For...