Albuquerque Journal (Albuquerque, NM)

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Byline: Michelle Pentz Journal Staff Writer

South Valley bank shelters its tellers behind TV monitors

Bank of Albuquerque has debuted New Mexico's first tele-tellers employees who work with customers over video screens instead over a counter at its South Valley branch at 1698 Rio Bravo SW near Isleta.

The new technology is designed to pump up security at the branch which has been the victim of at least seven robberies in the past two years and speed up customer service at the teller window, said Jason Anderson, vice president of marketing and public relations manager.

"It is not our intention for this to be a mechanism that eliminates or replaces staff," he said. "It is to improve customer service with teller transactions only, and to make both customers and employees feel the bank is a safer place to be."

Customers at the branch operate the video kiosks inside the branch office and interact with bank tellers who are physically in another room in the building. …

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