Albuquerque Journal (Albuquerque, NM)

Qwest Amends Service Proposal.(New Mexico)

Byline: Rosalie Rayburn Journal Staff Writer

Opponents Attack Timing of Changes

Opponents of Qwest's $788 million investment plan attacked last-minute changes proposed by Qwest right before a hearing Thursday before the Public Regulation Commission.

"I've never seen anything like this filed before," said Bruce Throne, an attorney representing Internet service providers critical of the quality of service and consumer protection conditions in the plan.

Qwest's proposed changes affect two areas of rules governing Internet-related services:

n Qwest proposed to extend the period of time to install the services from five to 15 days.

n The other changes affect the credits Qwest would pay to customers if they failed to repair interrupted services on time. …

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