Air Transport World

Labor Relations Award Southwest Airlines.

Many companies around the world travel to Southwest Airlines' Dallas Love Field headquarters to learn how they, too, can succeed as low-fare, low-cost, short-haul airlines. Some buy the same aircraft as Southwest. Some operate non-hub systems. Some imitate by serving satellite airports. Some serve little or no food. Some have even figured out that frequency is important.

But none of them has been able to replicate what Southwest regards as the most important contributor to its financial success: The best employee relations in the airline industry and among the top in any U.S. company. There is every chance that no airline ever will replicate Southwest's unique relationship with its employees. …

Log in to your account to read this article – and millions more.