Air Transport World

Passenger group joins assault on poor service. (Airline Passengers of America)

Passenger group joins assault on poor service

Yet another voice has been added to the growing chorus of criticism aimed at the deteriorated level of service in the United States. The Airline Passengers of America (AP/USA) has been launched by a number of experienced airline industry participants to "fight for travelers' rights.'

Spokesman for the organization is J.J. (Jack) Corbett, AP/USA general counsel and former VP at the Airport Operators Council International. Corbett stresses that AP/USA is not intended to be "an airline-bashing group. We want to take an even-handed view of all the issues.'

It just so happens, however, that many of the issues on AP/USA's opening agenda take aim at airline failures. "Air travelers are fed up with the hassles, delays and lack of quality service being provided today.' Corbett said at the Washington, D.C. press conference announcing the creation of AP/USA. "Passengers can be ignored as individuals, but as an organized group they can demand changes from government and airlines. …

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