Air Transport World

Virgin upgrades service

Virgin Atlantic has introduced new customer-service packages, including a drive-through check-in service, enhanced frequent-flier program and new departure lounge and on-board massage therapy.

Passengers flying Virgin's Upper Class service and using the airline's complimentary limousine driver to London Heathrow Airport can have their boarding passes issued and luggage checked while they relax in the comfort of the limousine, with the boarding passes being preissued electronically by the driver. Having been checked in, the passenger remains in the limousine as it proceeds up to the second floor of the Terminal 3 parking garage. The passenger then disembarks and proceeds directly across a covered bridge to the front of the security/immigration check. …

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