Air Transport World

Passenger service award: Gulf Air. (1995)

Exemplary service is one of the reasons why Gulf Air is among the industry's fastest-growing airlines--its traffic has increased 12% annually recently---and one of the few successful multinationals. This high standard has won ATW's Passenger Service Award for 1995.

Owned by the Middle East nations of Bahrain, Oman, Qatar and the United Arab Emirates, Gulf Air has geared its in-flight and ground services to its exceptionally multinational passenger base. Multilingual personnel are always on hand and the wide selection of meals in all classes ensures something to appeal to all tastes and dietary requirements. The recently upgraded in-flight entertainment system has channels with programs in at least two languages other than English. …

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