Air Transport World

Air New Zealand.(2008 PASSENGER SERVICE)

A touch of class and a commitment by management and staff to invest in resources and service quality always have been the traits required to remain within the top ranks of the world's airlines. But today value and flexibility can be added to those requirements as an evermore-informed public searches the Internet for the best travel experience at the least possible cost.

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Since its near collapse in 2001, Air New Zealand has been on a journey of discovery--discovery of what it can achieve and discovery of what customers really want. It has taken a clean-sheet approach to passenger service to develop a unique suite of offerings tailored to meet the very different demands of travelers. …

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