Air Transport World

Passenger Service: Singapore Airlines.(Awards)

In an age in which more and more airlines are delivering less and less, it is especially pleasing to be able to recognize one that never stops reaching for the skies. This year's winner of our Passenger Service Award, Singapore Airlines, is always on the lookout for new ways to satisfy its customers.

In its 32 years of existence as an independent company, SIA progressively has raised the bar in all areas of customer service and has been especially proactive in driving forward higher standards for inflight entertainment systems and connectivity. It was the first to offer individual IFE units in all three service classes, the first to provide audio/video on demand, the first to bring DVD-quality movies onboard. …

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