Air Transport World

Mullin leaves a mixed legacy.(Delta Air Lines Chairman, CEO Leo Mullin)(Brief Article)

Delta Air Lines Chairman and CEO Leo Mullin, who steps down as CEO Jan. 1, leaves a mixed legacy. After joining Delta in 1997, he restored morale and customer service levels that had suffered under former CEO Ron Allen's draconian Leadership 7.5 program. Mullin led Delta into the SkyTeam alliance and a broad codesharing agreement with Continental Airlines and Northwest Airlines. Under his leadership, Delta was transformed from a technology laggard into a pacesetter. Following 9/11 he assumed a broader industry role, helping to persuade Congress to provide $5 billion in emergency aid to crippled airlines.

But Mullin also signed the industry's richest pilot contract and was unable to wring concessions from the group during the the downturn. …

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