Air Transport World

Command center on the prairie. (American Airline's new System Operations Control center in Dallas, Texas)

American Airlines is spending $40 million on the latest technology to centralize daily control of its 560 aircraft.

Dallas-American Airlines is betting $40 million that employing the latest in automation and communications technology to coordinate the daily activities of its 564 airplanes and 26,000 flight-crew members will pay back several times that amount by reducing delays, speeding recovery from weather and maintenance emergencies, increasing employee productivity and attracting more passengers and revenues by improving its overall service.

The $40 million will be the ultimate price tag of the carrier's new System Operations Control (SOC) center, which went into service here last June. Executive VP-OPerations Robert Baker says American is the first airline to bring all of its flight-dispatch, crew-scheduling and tracking, load control, meteorology and operations-analysis functions together under one roof. …

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