It pays to talk: when money is tight and reliability paramount, one principal officer's solution was to apply a fire appliance 'makeover'--a balancing act which involved looking at what worked, what did not and a process of compromise to achieve the best outcome.(Fire Appliances)

WITH THE INTRODUCTION OF integrated risk management planning (IRMP) virtually every fire service in the country is focussed on consultation. We consult our staff, our public, and our hard to reach groups, our partners and those in commerce. However, in their eagerness to consult sometimes it is easy to overlook the point that doing consultation is not enough. The people you talk to need to see something concrete emerge from the process, something they can own and relate to.

Earlier this year I started to look at Wiltshire's fire engine specification and I noticed it had not changed for around eight years. Yet, during that time, vehicle design and firefighting media had improved and I wanted to take advantage of that situation. …

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