Texting helps fire service to send the right message.(Product guide)

The final stages of the goods and services provisions in Part III of the Disability Discrimination Act (DDA) came into force in October 2004. The Act requires that those who provide a service to the public make their services reasonably accessible to disabled people so that they can share the same level of goods and services provisions as the able-bodied.

At a recent conference for the deaf, Devon Fire and Rescue service co-hosted a community safety workshop which raised the issue, and related concerns of how public services providers interact with deaf people.

Debbie Williams, partnership co-ordinator for Community Fire Safety (CFS) noted that an overwhelming number of younger deaf people stated that their preferred method of communicating with public services would be by SMS. …

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