Control operator signs up.(PEOPLE PROFILE)

Fire control operator Claire Haynes knows communication is vitally important and that is why she decided to learn sign language. The 27-year-old has been working for Hertfordshire Fire and Rescue Service for seven years and for the fast four she has been learning British Sign Language in her spare time.

Claire, who does not have hearing difficulties herself, wanted to give something back to the community and felt learning sign language was the way to do it. She hopes to help deaf people make quick and effective 999 fire calls--giving the operator all the vital information they need to send fire engines out quickly. …

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