Heating up performance management: Essex County Fire and Rescue Service has licensed pbviews software to manage organisational performance. With the implementation of pbviews, Essex will join half a dozen other fire services now using the software. The following offers Panorama Business Views' approach to performance management solutions. (Communications).

Never has it been more important for the Fire Service to have the correct statistical and operational information. With a lack of accessible and up-to-date information brigades can find it difficult to manage resources effectively for the highest quality service to the community.

Through its colour-coded performance views and management briefing books, pbviews helps managers to quickly identify underperforming areas and formulate appropriate action plans. Without such an initiative in place, managers could be spending time finding critical information, rather than making the critical decisions.

At its most basic level, the Fire Service is all about people and pbviews allows managers to make them the priority rather than the collection of information for reports. …

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