The desktop will be the last ISDN frontier; ISDN will emerge as a network star during this decade, but it will be a long time before users welcome it into the intimate confines of their offices. (integrated services digital network) (ISDN Special supplement)

The desktop will be the last ISDN frontier If ISDN is neither a product nor a service, then why would I want it cluttering my desktop? Until I get a reasonable answer to this question I will be unwilling to welcome this technological messiah to my already crowded office.

ISDN will change the face of telecommunications in a brave new way during the next decade, helping telcos manage their networks more efficiently and providing a dazzling array of new services and applications that many users have yet to discover they cannot live without.

And therein lies the problem of ISDN at the desktop. Users lusting after ISDN are few and far between. Those who do long to embrace it probably work for Bell regional holding companies or other similarly large and technologically sophisticated corporations. Only those users understand the power of ISDN. The rest are not sure what that power really means.

ISDN proponents, who generally are the manufacturers trying to bring ISDN to the desktop, say ISDN will unclutter the desktop, increasing productivity in the process. Its detractors, while not disputing the potential of this new technology, say that it will be some time before ISDN will actually burst onto the scene. And its assistance when it finally does arrive, like any good hired help, will not come cheap. …

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