American City & County

Computerized case management. (information technology) (column)

Computerizing Case Management

Child abuse and neglect. Developmental disabilities. Homelessness. These are just some of the challenging social problems that face cities and counties across the country.

Local governments have responded with a network of programs and services to help citizens most in need of public assistance. Thousands of dedicated caseworkers recognize that well-timed and planned intervention helps, but that failure to intervene can threaten the future well-being, or even the life, of the client. Agency managers know that failed intervention can result in unwanted publicity and criticism to the agency.

The most pressing challenge for most human service agencies today is the need to deliver individualized services in the face of low budgets and low staffing levels. Fortunately, there is an effective response: automating the case management system. …

Log in to your account to read this article – and millions more.